- General Information
This Refund & Returns Policy applies to all purchases made through www.tableluno.com.
To ensure strict quality compliance and secure merchant standards, all orders are processed, managed, and fulfilled directly from our physical operations by:
Brand Name: Tableluno
Address: Fabijoniškių g. 3-19, LT-07130 Vilnius, Lithuania
Email: blend@tableluno.com
Phone: +370 63338620
Order processing time is executed efficiently within 1–3 business days following the secure confirmation of payment and order acceptance.
- Payment Methods
We accept the following secure payment methods at checkout:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Selected electronic wallet payment methods supported at checkout
All payment transactions are encrypted and processed through fully certified third-party payment processing networks. To protect our users against unauthorized transactions, no credit card or raw banking data is ever stored on Tableluno systems.
- Delivery Overview
Orders are dispatched and delivered securely across European regions using recognized international carriers, including DHL, FedEx, UPS, or equivalent premium delivery services.
Estimated delivery time: 5–9 business days from the date of dispatch.
Tracking documentation: Tracking updates are automatically generated and sent via email at key stages of the delivery process, including dispatch, transit, and local delivery handling.
- Delayed or Missing Orders
To protect customers from transaction losses and prevent unauthorized payment disputes, if an order exceeds the standard expected delivery timeframe, our team will immediately launch an official inquiry with the relevant carrier. Upon confirmation of a logistics disruption or transit loss by the carrier, Tableluno guarantees a clear resolution, which includes:
Immediate premium replacement of the order, or
A full refund of the total order value.
- Right of Withdrawal (EU Consumers)
In strict compliance with European Union consumer protection laws, customers residing within the EU maintain the absolute statutory right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.
To exercise this right, customers must notify Tableluno via email within this 14-day withdrawal period. Refunds are automatically authorized and issued back to the consumer in full compliance with EU legal requirements once the returned items are received and checked at our warehouse. - Returns Procedure
Where a physical return is required under this policy, items must be securely sent to our official dispatch and warehouse location:
Address: Fabijoniškių g. 3-19, LT-07130 Vilnius, Lithuania
Customers are responsible for ensuring that returned items are properly packaged to prevent standard transit damage during return logistics.
- Damaged or Incorrect Items
If an item arrives damaged or does not match the specifications of your order, please contact Tableluno immediately via email and provide supporting photographic evidence.
Each notification is prioritized and verified promptly by our internal customer support team. Tableluno guarantees a direct solution for verified issues, including:
A complete refund of the total order value, or
An immediate premium replacement of the product.
In clearly confirmed cases where the defect or damage is visible through the submitted photographic evidence, further physical return of the affected item will not be required.
- Refund Processing
All approved refunds are securely and automatically issued directly back to the original payment method utilized by the customer at checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported electronic wallet methods
Actual processing and posting times may vary depending entirely on standard international banking procedures.
- Non-Returnable Situations
Refund eligibility and return validation shall not apply to items that show clear signs of post-delivery modification, customer alteration, washing, or improper handling that occurred after successful delivery was completed by the carrier. - Contact
For any refund requests, returns tracking assistance, or transactional enquiries, please contact our dedicated internal support team directly:
Email: blend@tableluno.com
Phone: +370 63338620
