- What payment methods do you accept?
We accept the following secure payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Selected digital wallet payment methods supported at checkout
All payments are encrypted and processed through fully certified payment processing gateways. To ensure complete security and prevent unauthorized transaction disputes, no full credit card details are ever stored on Tableluno systems.
- How long does order processing take?
Orders are processed efficiently within 1–3 business days after payment confirmation and order acceptance. Once processed, orders are prepared for immediate dispatch and handed over to our verified delivery partners. - What are the delivery times?
Direct delivery is available to customers across European regions. The estimated delivery time is 5–9 business days from the date of dispatch, depending on the destination country. We work exclusively with recognized international carriers, including DHL, FedEx, UPS, or equivalent premium courier services. - Will I receive tracking information?
Yes, absolutely. Once your order is securely dispatched from our facility, tracking documentation is automatically generated and sent to the email address provided at checkout. Tracking updates include all key delivery stages, such as dispatch, transit, and local delivery progress. - What happens if my order is delayed?
If an order exceeds the standard expected delivery timeframe, our customer service team will immediately launch an official inquiry with the relevant carrier. To secure your purchase, Tableluno guarantees a complete resolution, which includes providing a full order replacement or a complete refund. - Do I have the right to cancel my order?
Yes. In strict compliance with European Union consumer protection directives, customers located within the EU maintain the absolute statutory right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason. To exercise this right, customers must notify us via email within this withdrawal period. - What if my item arrives damaged or incorrect?
If an item arrives damaged or does not match your order details, please contact us immediately via email and provide supporting photographic evidence. Upon quick verification of the submitted evidence, Tableluno will resolve the issue by providing a complete order replacement or a full refund. In clearly verified cases, further physical return of the affected product will not be required. - How are refunds processed?
Once a refund is approved, it is automatically and securely issued back to the original payment method used during checkout. Actual processing times may vary depending on standard international banking procedures. - How can I contact customer support?
Our dedicated internal customer support team is directly reachable via:
Email: blend@tableluno.com
Phone: +370 63338620
We guarantee a response to all inquiries within 24 hours during standard working days.
- Where are orders processed from?
To maintain complete control over our quality standards and supply chain integrity, all orders are processed and managed entirely under Tableluno operations based at our physical facility in Vilnius, Lithuania. - Is my personal information protected?
Yes. All personal information and transaction data are handled in strict compliance with applicable European data protection laws, including the General Data Protection Regulation (GDPR). Please refer to our official Privacy Policy on www.tableluno.com for more technical security details.
